Help and support
We are here to help, and there is no such thing as a silly question.
Most questions are answered below. If you would rather talk to a person, email us and we will come back to you.
Or write to us directly at support@healthlog.ie.
Browse the full help centreWhen we reply
We read every message and aim to reply within one business day. Our support is in English and we are based in Ireland.
Common questions
Reminders and notifications
My reminders are not appearing▾
On the Me tab, find the Reminders card and check that reminders are switched on. If your phone says permission is needed, tap the button shown and allow notifications for HealthLog in your phone settings.
How do I change a reminder time?▾
Go to the Reminders tab, tap the reminder you want to change, then choose a new time and save.
How do I turn reminders off?▾
On the Me tab, use the Reminders card to switch reminders off. You can turn them back on at any time.
Signing in and verification codes
My 8-digit code has not arrived▾
Codes usually arrive within a minute. Check your spam or junk folder, make sure the email address is spelled correctly, then request a new code. Older codes stop working once a new one is sent.
I cannot sign in on my phone▾
Make sure you are using the same email address you signed up with. If you still cannot get in, email us and we will help you back into your account.
Camera, microphone and documents
The camera or microphone will not open▾
HealthLog asks for permission the first time you use it. If you said no, open your phone settings, find HealthLog, and allow Camera, Microphone and Photos.
A photo of my medication box did not work▾
Try again in good light with the label flat and in focus. If it still does not read, you can always type the medication name in yourself.
How do I add a letter or test result?▾
Go to the Vault tab, tap Add document, then take a photo or choose a file already on your phone.
Subscription and billing
Where do I see my plan?▾
Open Me → Billing & subscription. You will see your current plan and, if you have one, when your trial ends.
How do I cancel?▾
Open Me → Billing & subscription and choose the option to manage your plan. You keep access until the end of the period you have paid for.
I was charged and something looks wrong▾
Email support@healthlog.ie with the date and amount and we will check it for you.
Privacy and security
Who can see my health information?▾
Only you, and anyone you choose to share with. Your information is stored securely and is never sold.
Where can I read the full detail?▾
Our Privacy Policy explains what we store, why, and your rights under GDPR.
Reporting a technical problem
Something is not working properly▾
Open Me → Help & Support → Report a problem, or email us. Telling us the phone you use and what you were doing at the time helps us fix it faster.
The app feels slow or a screen is blank▾
Close HealthLog fully and open it again. If that does not help, please report it and we will look into it.
Deleting your account
You can delete your HealthLog account yourself at any time. In the app, go to Me → Delete my account and confirm. This permanently removes your account and your saved medications, appointments, notes, recordings and documents, and it cannot be undone.
You can also start the same request on our account deletion page. If anything goes wrong, email support@healthlog.ie and we will finish it for you.
Medical disclaimer
HealthLog helps you keep health information organised. It does not give medical advice and support cannot advise on symptoms or medication. For urgent symptoms or an emergency, contact your GP, pharmacist or emergency services.
Policies
Who we are
Registered in Ireland, CRO 820457
support@healthlog.ie