Help Centre

Find answers to common questions about using HealthLog.

Adding Medications

How do I add a medication?▾

Go to the Meds tab, tap 'Add Medication', then either say the name out loud using the microphone or type it in. HealthLog will fill in the details for you.

Can I take a photo of my medication box?▾

Yes! During onboarding or when adding medications, you can snap a photo of your medication box and HealthLog will read the details automatically.

How do I remove a medication?▾

Go to the Meds tab, find the medication you want to remove, and tap on it. You'll see a 'Remove' option.

How do I change the dose or timing?▾

Tap on any medication in the Meds tab to edit its dose, frequency, or timing.

Recording Appointments

How do I record a doctor's appointment?▾

Tap the record button (microphone icon) at the bottom of the screen. You'll be asked to confirm before recording starts. When your appointment is finished, tap stop.

What happens after I record?▾

HealthLog creates a summary of what was discussed and lists any action items (like new prescriptions or follow-up appointments) for you.

Can I listen back to a recording?▾

Yes! Go to the Home tab and find the appointment card, or go to My Health → Past Recordings to find all your previous recordings.

Do I need the doctor's permission to record?▾

It's good practice to let your doctor know you'd like to record. Most doctors are happy for you to do so — it helps you remember their advice.

Health Vault

How do I upload a document?▾

Go to the Vault tab and tap 'Upload Document'. You can take a photo of a letter, scan, or prescription and it will be stored safely.

How are documents organised?▾

Documents are sorted by category — blood tests, hospital letters, scans, prescriptions, and more. You can search for any document by name.

Can I view documents later?▾

Yes, all your documents are stored securely and you can view them any time from the Vault tab.

Reminders

How do I set a medication reminder?▾

Go to the Reminders tab and tap 'Add Reminder'. Choose the medication and set the time you'd like to be reminded.

Can I set reminders for appointments?▾

Yes! You can set reminders for upcoming appointments too. Just choose 'Appointment' when adding a reminder.

How do I turn off a reminder?▾

Go to the Reminders tab, find the reminder you want to stop, and tap to delete or disable it.

Taking Photos

What can I take photos of?▾

You can photograph medication boxes (to add medications), hospital letters, prescriptions, blood test results, or any health document.

Do photos work on a laptop?▾

On a laptop, you can use your webcam or upload a photo from your files instead.

Account & Billing

Is there a free trial?▾

Yes. If you choose the annual plan, your first 30 days are free. Monthly and annual prices are shown in your local currency before you confirm, and you can cancel anytime.

How do I cancel?▾

Go to My Health → Billing & subscription to manage your subscription. You can cancel at any time and you won't be charged again.

Can I share with my family?▾

The family sharing feature lets you invite a family member to see your medication schedule. You control what they see.